SOLUTIONS

Mobility continues to be one of the most disruptive technologies in its impact and reach. Enterprises are constantly challenged to keep pace with accelerated proliferation of devices with multiple form factors on different platforms, and evolving enterprise business needs. Enterprises are finding it difficult to maximize the potential of mobility opportunities in areas of consumer engagement, workplace solutions and partner engagement.

Our deep expertise across industries and technology allows us to seamlessly integrate mobile business processes and IT strategy with an objective to

• Reach and deepen relationships with customers
• Collaborate closely with business partners
• Enhance workforce productivity

Our integrated suite of service offerings define, architect, build and maintain mobility solutions. We understand the importance of experience for any mobile solution and our team of User Experience designers ensures compelling and engaging experience across all our mobility solutions. Our solutions are device and technology agnostic, which enable mobile users to efficiently create, share and consume relevant information on the move.

The concept of 'Big Data' is gaining attention across industries and globe, thanks to the growth in social media (Twitter, Facebook, Blog etc.) and the explosion of rich content from other information sources such as (activity logs from the web, proximity and wireless sources, etc). While the data proliferates, the knowledge it creates has not kept pace.

The desire to create actionable insights from the ever-increasing volumes of unstructured and structured data sets is forcing the enterprises to rethink their approach to big data.

Our solutions cover the lifecycle of information utilization, from ideation to implementation to value creation. We will help define your strategy and solution architecture. We then help identify and combine the types of data available within your company and from outside sources—including social media – to create a "Insights to Foresight" continuum.

Today's banks, mortgage underwriters, insurance providers, and advisory consulting firms are fighting a shrinking pool of customer base and loyalty, making it imperative for them to truly understand their customer preferences, choices, and real-life requirements.

The financial services industry can turn into an agile, social, and intelligent customer partner by embracing our cloud-based solutions including:

• Establish collaborative workflows unifying employees, independent advisors and clients that makes information always available, transparent and social
• Enable social support models: excellent experience for your social customers — whether they are requesting help from their peers or over social networks. These include online communities that can enlist customers to answer each other's questions, including those from Twitter and Facebook. Community-based knowledge assets deflect thousands of service requests and generate enormous cost savings
• Automate key services management workflows, all the way from Configure-Price-Quote (CPQ) through Contract Management to Renewals Management. Automation brings down the cost of procurement and discovers hidden dollars lost in contracts or renewals
• Leveraging a mix of Salesforce, Marketo, Chatter, and Radian 6, we can deliver a powerful customer, agent, and partner solution that helps financial services industry embrace a transformative approach to customer solution innovation, loyalty management, and value enablement.

• Social collaboration : Since technology companies work seamlessly with external partners, channels, global offices, and clients, social collaboration helps the company team members collaborate in real-time, over any device, and securely with others.
• Support solutions : Implementing social support solutions have helped technology companies create user support groups, forums, services help desk, and ticket management in real-time.
• Marketing Automation : Building high intimacy programs and outreach campaigns, measuring and monitoring the effectiveness, and gaining new clients is driven by implementing the right marketing automation program for small, medium or large technology firms.
• Brand Watch : We help product and services companies "listen" to the social world and understand external chatter happening about their company and brand by implementing many social listening tools.

Whether your messaging is delivered as Web pages, social media or mobile devices, our interactive design practice helps you better leverage these channels in innovative ways. Our goal is to help you increase revenue, improve efficiency, enforce brand consistency—and provide a better customer experience.

Design and development solutions include portal design, site refresh and enhancement programs based on KPI-led analyses. Whether your digital channels cater to customers, prospects or partners, we can help you with:

• Channel design and refresh services
• Channel extensions and responsive Web design
• Multiple stakeholder portal projects
• Accessibility and compliance